Data and Privacy Policy Overview

How We Use Your Data
We collect your personal information to provide linen rental and laundry products and services and to keep you informed about new offers, products, and events. This policy explains how we collect, store, and use that information.

Your Privacy Commitment
We take our responsibility to protect your data seriously. This policy outlines your options to control your data and how we safeguard your personal information, such as your name, address,  contact details, purchasing and billing details

Data Controller
Queenstown Luxury Linen, located at 47c Industrial Place, Queenstown, manages and controls your data. We determine how and why your personal data is processed.

Information We Collect
Depending on your interactions with us, we may collect:

• Your name and contact details (email, phone number, address)
• Financial details pertaining to billing and purchasing, and records of your purchases

We may collect data when you:

• Sign up for our newsletters
• Purchase products or services (online, in-store, or via email)
• Update or request changes to your account
• Contact us by phone or email

Payment Information

We do not store credit or debit card details. Payment information is processed securely through our payment service providers and is not retained after the transaction.

How We Use Your Personal Data
We only use your personal information when we have a legitimate reason to do so, such as:

• Fulfilling product or service orders
• Communicating with you about purchases or potential offers
• Meeting legal and safety obligations
• Addressing complaints and administrative needs

Marketing Communications

We will send you marketing emails only if you’ve opted in. You can unsubscribe anytime using the link in the email or by contacting us directly.

Data Retention
We retain your personal data only as long as necessary for service delivery or legal compliance. When no longer needed, we securely delete or anonymize your data.

Data Protection
Your information is safeguarded through technical measures (e.g., password protection) and limited access controls. We regularly review our security practices to stay aligned with industry standards.

Data Sharing
We generally do not share your personal information with third parties. However, we may share it with:

• Freight companies or third party delivery services for service deliveries if needed

Your Rights
You have the right to access, correct, or delete your personal data. If you’ve consented to receive marketing communications, you can withdraw this consent at any time.

To exercise your rights or raise concerns, contact us at [email protected] or call (+64) 20 4043 1017

Complaints
If you have concerns about our data processing, please contact us on [email protected] or call (+64) 20 4043 1017